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The Little Engine That Could - The CloudWave Journey
From its origins as a small startup, CloudWave has evolved into a global leader in Contact Centre as a Service, expanding across continents

Mike Powrie
Aug 12, 20244 min read
19 views


Announcement: Scott Brown Joins CloudWave's Board of Directors, Bringing Extensive Expertise in Global Customer Experience and AI Strategy
CloudWave has appointed Scott Brown to its Board of Directors. Scott is currently serving as the Chief Operating Officer of Meaning.Team,...

Mike Powrie
Jan 15, 20241 min read
324 views
0 comments


Pattern recognition in modern contact centres
The buzzword that applies here is machine learning (ML), and you’ll see it in many contexts these days.

Dave Wall
Jun 10, 20223 min read
78 views
0 comments


“Excellence is never an accident” – How and Why to choose the right ICT partner.
6 important lessons on how to choose the right ICT partner in a crowded market.

Mike Powrie
May 2, 20223 min read
93 views
3 comments


Top 5 reasons your Contact Centre & Customer Experience Technology Should be in the Cloud
Time and again, innovation and agility are proving to be key business success factors... Some of the great brands have fallen victim to...

Glendon Jackson Evarts
Apr 7, 20224 min read
84 views
0 comments


The hidden cost of contact centres
It’s a very common cliché used across many work and life situations... “You don’t know what you don’t know”. A simple and effective...

Andrew Pogson
Mar 30, 20222 min read
71 views
0 comments


Level up your call centre with IoT
With low-cost Internet links now saturating populated areas, it makes sense to take advantage of the ubiquitous connectivity by enabling...

Dave Wall
Mar 10, 20223 min read
51 views
0 comments


Deloitte APAC fastest growing company - CloudWave ranked 191 position
The Deloitte Technology Fast 500 Asia Pacific is the pre-eminent technology awards program in Asia Pacific, and now in its nineteenth year,

CLOUDWAVE
Jun 15, 20212 min read
138 views
0 comments


Australia's leading SAAS company to transform call centres, CloudWave raises $2M
CloudWave has raised $2 million to accelerate its product development and to help aid its preparation to scale into Asian and US markets.

CLOUDWAVE
Jun 1, 20212 min read
313 views
0 comments


How to Create a Virtual Receptionist in Amazon Connect
How to guide on creating virtual receptionish with Amazon connect and Lex

CLOUDWAVE
Jun 3, 20203 min read
582 views
2 comments


Top 5 Benefits of Unified Communications in 2019
Unified communication has been thrust into the limelight with the COVID19 outbreak, learn how it can accelerate your business.

CLOUDWAVE
May 26, 20202 min read
80 views
0 comments


Cloud Computing - Whats the real benefit?
Cloud computing is the practice of storing, managing, and processing of data using a system of remote servers hosted on the internet, and it

CLOUDWAVE
May 11, 20203 min read
55 views
0 comments


What impact will 5G have on your business?
Maybe not everyone is excited about the new 5G technology that is coming soon to the communication space. However, one thing is for sure; it

CLOUDWAVE
Jan 2, 20203 min read
59 views
0 comments
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