News and Insights

Mike Powrie

Announcement: Scott Brown Joins CloudWave's Board of Directors, Bringing Extensive Expertise in Global Customer Experience and AI Strategy

CloudWave has appointed Scott Brown to its Board of Directors. Scott is currently serving as the Chief Operating Officer of Meaning.Team,...

Dave Wall

Pattern recognition in modern contact centres

The buzzword that applies here is machine learning (ML), and you’ll see it in many contexts these days.

Mike Powrie

“Excellence is never an accident” – How and Why to choose the right ICT partner.

6 important lessons on how to choose the right ICT partner in a crowded market.

Glendon Jackson Evarts

Top 5 reasons your Contact Centre & Customer Experience Technology Should be in the Cloud

Time and again, innovation and agility are proving to be key business success factors... Some of the great brands have fallen victim to...

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