Mike Powrie
The Little Engine That Could - The CloudWave Journey
From its origins as a small startup, CloudWave has evolved into a global leader in Contact Centre as a Service, expanding across continents
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News and Insights
Mike Powrie
- Jan 15
- 1 min
Announcement: Scott Brown Joins CloudWave's Board of Directors, Bringing Extensive Expertise in Global Customer Experience and AI Strategy
CloudWave has appointed Scott Brown to its Board of Directors. Scott is currently serving as the Chief Operating Officer of Meaning.Team,...
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Dave Wall
- Jun 10, 2022
- 3 min
Pattern recognition in modern contact centres
The buzzword that applies here is machine learning (ML), and you’ll see it in many contexts these days.
70 views0 comments
Mike Powrie
- May 2, 2022
- 3 min
“Excellence is never an accident” – How and Why to choose the right ICT partner.
6 important lessons on how to choose the right ICT partner in a crowded market.
73 views0 comments
Glendon Jackson Evarts
- Apr 7, 2022
- 4 min
Top 5 reasons your Contact Centre & Customer Experience Technology Should be in the Cloud
Time and again, innovation and agility are proving to be key business success factors... Some of the great brands have fallen victim to...
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Andrew Pogson
- Mar 30, 2022
- 2 min
The hidden cost of contact centres
It’s a very common cliché used across many work and life situations... “You don’t know what you don’t know”. A simple and effective...
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Dave Wall
- Mar 10, 2022
- 3 min
Level up your call centre with IoT
With low-cost Internet links now saturating populated areas, it makes sense to take advantage of the ubiquitous connectivity by enabling...
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CLOUDWAVE
- Jun 15, 2021
- 2 min
Deloitte APAC fastest growing company - CloudWave ranked 191 position
The Deloitte Technology Fast 500 Asia Pacific is the pre-eminent technology awards program in Asia Pacific, and now in its nineteenth year,
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CLOUDWAVE
- Jun 1, 2021
- 2 min
Australia's leading SAAS company to transform call centres, CloudWave raises $2M
CloudWave has raised $2 million to accelerate its product development and to help aid its preparation to scale into Asian and US markets.
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CLOUDWAVE
- Jun 3, 2020
- 3 min
How to Create a Virtual Receptionist in Amazon Connect
How to guide on creating virtual receptionish with Amazon connect and Lex
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CLOUDWAVE
- May 26, 2020
- 2 min
Top 5 Benefits of Unified Communications in 2019
Unified communication has been thrust into the limelight with the COVID19 outbreak, learn how it can accelerate your business.
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CLOUDWAVE
- May 11, 2020
- 3 min
Cloud Computing - Whats the real benefit?
Cloud computing is the practice of storing, managing, and processing of data using a system of remote servers hosted on the internet, and it
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CLOUDWAVE
- Jan 2, 2020
- 3 min
What impact will 5G have on your business?
Maybe not everyone is excited about the new 5G technology that is coming soon to the communication space. However, one thing is for sure; it
59 views0 comments
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