Trusted Expertise from Discovery to Delivery
A proven consulting framework to turn your CX ambitions into reality. Powered by deep discovery, collaborative strategy, and expert execution.
Discovery-Led,
Outcome-Focused
Every successful project begins with understanding. Our consulting approach starts by learning everything we can about your current environment, customer experience goals, pain points, and technology stack. Through stakeholder interviews, technical deep dives, and user story mapping, we shape a holistic view of your needs—so we can design with purpose, not assumptions.
- Current state review of CX and contact centre
- Technology audit and pain point analysis
- User stories and requirements documentation
Built for Contact Centre Transformation
Discovery
Define goals, gather context, and map your current CX channels and technologies.
Solution
Tailored plans including technology upgrades, workflow improvements, and workforce strategy.
Scope
Identify the strategic priorities and success metrics that will make your customers smile.
Implementation
Establish milestones, resource plans, and governance models. Deliver with Excellence.
Data
Leverage call recordings, CSAT, NPS, and operational data to find opportunities.
Monitoring
Post-launch reporting, performance benchmarking, and future roadmap input.
Accelerate Your Cloud CX Strategy with CloudWave
Schedule Your strategy session with our team today.
Building or Buying we're here to support you
Whether it’s a custom build, an off-the-shelf solution, or something in between—we tailor our approach to suit your project, your pace, and your priorities.
CX Consulting
Expert guidance to help you design and optimise customer experiences that drive loyalty and performance.
Full Service Projects
End-to-end project delivery—from planning to go-live—handled by experienced professionals who keep your goals on track.
Managed Hosting
Reliable, secure infrastructure management so your contact centre runs smoothly without the overhead.
Seamlessly delivering the
worlds best technology
As a Twilio Gold Partner and AWS Partner, CloudWave leverages best-in-class cloud communications technologies.
