PCI-Compliant, Frictionless Transactions Across Every Touchpoint
From agent-assisted transactions to self-service flows, we integrate secure payment technologies that reduce risk, simplify compliance, and build customer trust.
CX-Driven, Security-Led Payment Solutions
In today’s omnichannel contact centre environment, capturing payments must be as secure as it is seamless. At CloudWave, we help organisations implement cloud-native, PCI-compliant payment solutions that protect sensitive customer data while delivering a smooth experience across voice, chat, IVR, and digital channels.
From agent-assisted transactions to self-service flows, we integrate secure payment technologies that reduce risk, simplify compliance, and build customer trust.
Cloud-Native Payment Solutions
Designed for Trust and Compliance
Modern payment infrastructure that protects data and enhances every customer interaction
PCI DSS Compliant Payment Flows
We design and deploy secure payment workflows that ensure sensitive data never touches your contact centre infrastructure. This significantly reduces your PCI scope and exposure.
Agent-Assisted Payments
Our solutions enable agents to remain in full conversation with the customer while using PCI-compliant tools to capture payment details, all without the agent seeing or hearing the sensitive data.
Omnichannel Secure Payment Capture
Customers can complete transactions via voice, IVR, SMS, webchat, or email—while inputting their card details securely through DTMF masking, pause/resume, or external payment links.
Tokenisation & Vaulting Integration
We integrate with leading payment gateways and tokenisation services to securely store card details and enable recurring payments—minimising risk while enhancing customer convenience.
Real-Time Fraud Detection & Risk Monitoring
Our payment flows include AI-powered fraud detection and anomaly monitoring to identify suspicious activity instantly, helping you reduce chargebacks and protect customer trust.
Payment Analytics & Compliance Reporting
Gain full visibility into payment performance, drop-off rates, and compliance audit trails with custom dashboards and alerts—powered by tools like Amazon QuickSight and Twilio Event Streams.
Deliver Industry leading
compliance cloudWave
Speak to a CloudWave consultant today about how we can help.
Why Secure Payments Matter for Modern Contact Centres
A strong security and authentication foundation enables better outcomes for both your business and your customers:
FAQ's
How does CloudWave ensure secure authentication across channels and platforms?
We implement multi-factor authentication (MFA), single sign-on (SSO), and role-based access controls (RBAC) to ensure that only authorised users can access sensitive systems, no matter the channel or location.
Is CloudWave’s security architecture compliant with industry standards?
Yes. Our security frameworks are designed in alignment with ISO 27001, PCI-DSS, HIPAA, and GDPR, ensuring that your data handling meets global compliance and governance standards.
Can you integrate with our existing identity providers or authentication tools?
Absolutely. We integrate with major identity providers like Okta, Azure AD, and AWS Cognito, and can support hybrid or federated authentication models depending on your environment.