Financial Services Contact Centres Reimagined
Delivering secure, compliant, and personalised customer experiences that drive trust and reshape banking relationships.
Gain real-time insights into customer and agent behaviour with native AI—anticipate needs, surface trends, and unlock smarter decision-making at scale.
From identity verification to data encryption, we embed security and compliance into every layer—protecting sensitive interactions while maintaining customer trust.
Built on an open, API-first architecture, our platform delivers the agility, resilience, and scalability modern organisations need to adapt and grow with confidence.
Easily adapt your solution as your business evolves—whether expanding teams, adding channels, or launching in new regions.
Complex Needs,
High Expectations
Financial institutions must juggle strict regulations, rising customer demands, and fragmented legacy systems. From KYC compliance and secure payments to balancing digital self-service with a need for human empathy—contact centres face a unique set of challenges that require both innovation and precision.
Let’s build better banking customer experiences together,
Schedule a consultation and discover how secure, intelligent contact centres can transform your agency.
Solutions Built for Banking & Finance
CloudWave integrates cloud-native contact centre technology with financial services expertise to deliver a modern, secure, and personalised experience.
Personalisation at Scale
AI-driven intent detection and dynamic routing to connect customers with the right agent faster.
AI Assited
Empower your agents with real-time AI support, surface knowledge, suggest next-best actions, and analyse sentiment to drive faster
Regulatory Compliance
Built-in audit logging, secure encryption, and governance controls to meet financial standards like PCI-DSS and GDPR.
Secure Authentication & Payments
Embedded voice biometrics and PCI-compliant payment flows using Twilio Verify and Pay.
Omni-channel communications
Voice, Chat, Email, Social, SMS, all in one place for your agents to access and interact with customers
Real-Time
Analytics
Monitor performance, track sentiment, and spot compliance flags instantly through live dashboards.
Hear it from our customers
Discover how we've helped global banking clients change the way they do business.
Build or Buy?
We Help You Decide.
Whether you want to build a fully custom contact centre experience or adopt an off-the-shelf solution with rapid deployment, CloudWave brings you clarity.
FAQ's
How does CloudWave help financial institutions modernise their customer experience?
CloudWave builds secure, cloud-based contact centre solutions that enhance digital engagement, streamline compliance workflows, and enable personalised service. We leverage AI-powered tools to reduce wait times, automate identity verification, and deliver faster, more relevant support across voice, chat, and digital channels.
Is CloudWave’s contact centre technology compliant with financial services regulations?
Yes. CloudWave designs every deployment with compliance in mind—ensuring alignment with regulations such as PCI-DSS, APRA CPS 234, GDPR, and Open Banking frameworks. We implement encrypted communications, secure data handling, and detailed audit trails as standard practice.
Can CloudWave integrate with our existing core banking, CRM, and payment systems?
Absolutely. CloudWave specialises in API-driven integrations and legacy interoperability. We connect contact centres to CRMs, loan origination systems, payment gateways, and customer identity platforms—ensuring a seamless experience for both agents and customers.
How does CloudWave support fraud prevention and secure customer authentication?
We integrate secure voice biometrics, multi-factor authentication (MFA), and real-time fraud detection using AWS and third-party tools. Our solutions help financial institutions reduce risk while preserving a smooth, low-friction experience for verified customers.