Powering Personalised Retail at Scale
Retailers face a constant balancing act—managing high volumes of seasonal queries, merging digital and in-store experiences, and delivering personalised service at scale.
Gain real-time insights into customer and agent behaviour with native AI—anticipate needs, surface trends, and unlock smarter decision-making.
Enable unified voice, chat, SMS, email, and social media support—keeping interactions connected across platforms.
Recommend products, upsell instantly, and route shoppers to specialists using behaviour insights and intent-driven AI.
Deploy faster with pre-built templates, proven methodologies, and expert-led implementation tailored to your business needs.
Retail Outcomes,
Delivered fast
Smarter service, stronger loyalty, and seamless shopping experiences—powered by intelligent contact centre solutions.
Increased Customer Satisfaction
Personalised interactions and quick resolutions boost CSAT scores.
Higher Sales Conversions
AI-assisted assistants and intelligent routing drive upsells and retention.
Cost-Effective
Scalabilty
Automations and self-service reduce agent dependency during busy periods.
Secure Commerce and Identifiction
PCI-compliant voice payments and protected data raise trust and protect revenue.
Connected CX:
Seamless Integration
Easily connect your contact centre with CRMs, ERPs, and internal platforms to deliver consistent, data-driven customer experiences.
Seamlessly delivering the
worlds best technology
As a Twilio Gold Partner and AWS Partner, CloudWave leverages best-in-class cloud communications technologies.
High Velocity,
High Expectations
Juggling rising customer expectations, omnichannel complexity, and ever-evolving buying behaviours.
Whether it’s enabling seamless checkout experiences, personalising service across digital and in-store channels. Retail contact centres must deliver instant, intuitive, and secure interactions that keep customers engaged and coming back.
Let’s deliver more personalised customer experiences
Schedule a consultation and discover how secure, intelligent contact centres can transform your business.
Solutions Built for Governments
CloudWave integrates cloud-native contact centre technology with financial services expertise to deliver a modern, secure, and personalised experience.
Personalisation at Scale
AI-driven intent detection and dynamic routing to connect customers with the right agent faster.
AI Assited
Empower your agents with real-time AI support, surface knowledge, suggest next-best actions, and analyse sentiment to drive faster
Regulatory Compliance
Built-in audit logging, secure encryption, and governance controls to meet financial standards like PCI-DSS and GDPR.
Secure Authentication & Payments
Embedded voice biometrics and PCI-compliant payment flows using Twilio Verify and Pay.
Omni-channel communications
Voice, Chat, Email, Social, SMS, all in one place for your agents to access and interact with customers
Real-Time
Analytics
Monitor performance, track sentiment, and spot compliance flags instantly through live dashboards.
Real Results. Real Customers.
Discover how we've helped businesses worldwide transform their customer experiences with powerful, personalised solutions.
Build or Buy?
We Help You Decide.
Whether you want to build a fully custom contact centre experience or adopt an off-the-shelf solution with rapid deployment, CloudWave brings clarity,
FAQ's
How does CloudWave help retailers deliver seamless omnichannel customer experiences?
CloudWave unifies voice, chat, email, SMS, and social messaging into a single contact centre platform—allowing customers to switch channels effortlessly while maintaining full context. This ensures consistent, personalised support whether customers are online, in-store, or on the move.
How can CloudWave support peak retail periods and seasonal demand?
Our cloud-native architecture scales dynamically to meet traffic spikes during peak seasons like Black Friday, Boxing Day, or Christmas. We also deploy intelligent virtual agents to handle repetitive inquiries—reducing agent load and improving first contact resolution during high volumes.
Can CloudWave integrate with our eCommerce, POS, and loyalty systems?
Yes. CloudWave’s platform is API-driven and designed to integrate with retail tech stacks including Shopify, Salesforce, Oracle, POS systems, CRMs, and loyalty platforms. This enables agents and AI assistants to provide real-time updates on orders, inventory, and rewards.
What role does AI play in retail customer support with CloudWave?
We implement AI-powered chatbots and voice assistants that can handle common tasks like order tracking, product FAQs, returns processing, and size guidance. In parallel, agent-assist tools surface personalised recommendations and customer insights in real time to enhance service quality and conversion.