Consulting and Design
Strategic guidance and customer-centric design to lay the foundation for smarter contact centres experiences.
Strategic technology consulting driving transformation
At CloudWave, our Consulting and Design practice is where innovation begins. We partner with enterprises to architect future-ready solutions that align technology with business strategy, ensuring every initiative is designed for measurable outcomes, scalability, and long-term success.
Whether you're modernising contact centres, embracing AI, or unlocking value through data, our expert team brings deep domain knowledge, technical precision, and a product mindset to every engagement.
What we do
We specialise in transforming complex business requirements into actionable technology blueprints. Our consulting services include:
Technology Strategy & Roadmapping
Aligning business goals with the right cloud, data, AI, and communication strategies.
Solution Architecture Design
Designing scalable, secure, and cost-effective architectures across AWS, GCP, and Twilio ecosystems.
Experience Design (CX, AX, EX)
Crafting human-centred designs across customer, agent, and employee experiences.
Independent, Experienced,
and Outcome-Focused
We follow a structured yet flexible consulting methodology built for outcomes:
Discovery & Alignment
We begin with deep-dive workshops to uncover your business drivers, challenges, and opportunities. Our team works with stakeholders across business, IT, and operations to understand the big picture.
Assessment & Strategy
Using a mix of data analysis, interviews, and audits, we assess your current state, identify capability gaps, and build a future-ready strategy with clear milestones.
Solution
Design
We develop detailed architecture, wireframes, and workflow models tailored to your objectives. Every design is tested against scalability, security, user experience, and regulatory compliance.
Validation &
Roadmap
Our CTO-led team presents a delivery roadmap with prioritised initiatives, timelines, and budget considerations. We ensure all recommendations are executable and business-aligned.
Accelerate Your Cloud CX Strategy
with CloudWave
Schedule Your strategy session with our team today.
Tailored Solutions, Smarter Choices
We guide clients through the decision-making process between off-the-shelf, low-code, or custom solutions—always with ROI and TCO in mind.
Vendor-Agnostic
Strategy
We aren't tied to a single provider. We help you evaluate, select, and design the best solutions across all cloud, communication platforms.
Cross-Disciplinary
Expertise
Our consultants bring experience from contact centres, healthcare, government, SaaS, and enterprise IT.
Fast, Transparent Engagements
Engagements are structured, time-boxed, and outcome-driven. You’ll know what to expect, when, and why.
