Safeguarding Interactions with Enterprise-Grade Protection
Securing your data, infrastructure, and identity layer is not just a technical challenge—it’s a core business imperative.
Protecting Your Customer Experience
In today’s cloud-first, AI-enabled contact centre environment, securing your data, infrastructure, and identity layer is not just a technical challenge—it’s a core business imperative.
At CloudWave, we design and implement robust, scalable, and compliant security frameworks that protect your customer journeys without compromising experience or agility.
From authentication to encryption, every layer is engineered to meet enterprise demands while staying ahead of threats.
Defence-in-Depth Security
from Edge to Agent
We implement multi-layered security and authentication controls across all our contact centre solutions:
Identity and Access Management (IAM)
Centralised control over user identities, permissions, and policies via platforms like AWS IAM, Okta, and Azure AD.
Multi-Factor Authentication (MFA)
Enforce strong user verification using TOTP, SMS, or app-based authentication for agents and administrators.
Role-Based Access Control (RBAC)
Ensure agents, supervisors, and admins only access what they need—nothing more, nothing less.
End-to-End Data Encryption
Encrypt customer data in transit and at rest using TLS 1.2+, KMS, and customer-managed keys.
Voice & Biometrics Authentication
Leverage passive voiceprint or behavioural biometrics to identify customers securely and seamlessly
Audit Logging & Threat Monitoring
Continuous logging of access and configuration changes, paired with real-time alerts for anomalies.
remove your security headaches
with cloudWave ?
Speak to a CloudWave consultant today about how we can help.
Meet Compliance, and Unlock Business Agility
A strong security and authentication foundation enables better outcomes for both your business and your customers:
FAQ's
How does CloudWave ensure secure authentication across channels and platforms?
We implement multi-factor authentication (MFA), single sign-on (SSO), and role-based access controls (RBAC) to ensure that only authorised users can access sensitive systems, no matter the channel or location.
Is CloudWave’s security architecture compliant with industry standards?
Yes. Our security frameworks are designed in alignment with ISO 27001, PCI-DSS, HIPAA, and GDPR, ensuring that your data handling meets global compliance and governance standards.
Can you integrate with our existing identity providers or authentication tools?
Absolutely. We integrate with major identity providers like Okta, Azure AD, and AWS Cognito, and can support hybrid or federated authentication models depending on your environment.