Unlock sales performance, and growth through CX innovation
AI-Powered CX Solutions That Turn Every Interaction into a Revenue Opportunity
Empower agents with contextual sales guidance during live conversations up-sell suggestions, cross-sell scripts, and dynamic content, via platforms like Google Contact Centre AI and Vertex AI, all surfacing directly based on customer intent.
Design and deploy compliant, high-efficiency outbound sales flows using AI-driven dialling strategies, multi-channel outreach (voice, SMS, email), and integration with CRM systems to ensure each call is optimally timed and targeted.
Leverage customer and prospect data by driving intelligent routing through Twilio Flex or Amazon Connect fused with CRM insights. Route high-value contacts to top-performing sales agents, ensuring tailored service with every engagement.
Automatically capture, analyse, and transcribe every customer interaction using tools like Amazon Transcribe, Google CCAI Insights, or Twilio Voice Intelligence. Uncover sales trends, sentiment shifts, and coaching opportunities to continuously optimise sales performance.
Building Sales-Optimised CX Platforms
In modern contact centres, every interaction is a sales opportunity. Whether inbound support calls, outbound outreach, or chat conversations, customers expect quick, personalised service—and sales teams need tools to convert solutions into revenue.
At CloudWave, we combine cloud-native contact centre architecture with AI-enhanced sales workflows to transform support environments into high-performance revenue engines.
Seamless Integration
Easily connect your contact centre with CRMs, ERPs, and internal platforms to deliver consistent experiences.
Let’s build a smarter selling
experience for your agents
Schedule a consultation and discover how secure, intelligent contact centres can transform your business.
Best-in-Class Tools for CX & Sales Performance
Integrating AI, Automation, and Cloud Platforms to Drive Revenue-Focused CX
Hear it from our customers
Discover how we've helped global clients change the way they do business.
Build or Buy?
We Help You Decide.
Whether you want to build a fully custom contact centre experience or adopt an off-the-shelf solution with rapid deployment, CloudWave brings you clarity.
FAQ's
How can AI improve sales performance in a contact centre?
AI enhances sales by providing agents with real-time guidance, suggesting next-best actions, surfacing relevant customer insights, and automating routine tasks—allowing reps to focus on closing deals and building relationships.
Can CloudWave solutions integrate with our existing CRM and sales tools?
Yes. Our platform-agnostic approach ensures seamless integration with Salesforce, HubSpot, Zendesk, and custom CRMs—enabling unified customer views, smarter routing, and data-driven sales engagement.
What kind of reporting and analytics can I expect from CloudWave?
We provide real-time dashboards and post-call analytics via tools like Amazon QuickSight and Looker, giving you clear visibility into agent performance, conversion rates, campaign effectiveness, and sales ROI.