Smarter contact centres,
Built around your business
As independent CX consultants CloudWave designs, delivers, and optimises flexible, cloud-native contact centre solutions. Powered by leading platforms like AWS, Twilio, NeonNow, and GCP.
Independent, Experienced,
and Outcome-Focused
As an independent cloud communications consultancy, CloudWave isn’t tied to any one technology—we’re focused on what’s right for your business.
World class team
Our world-class team combines deep industry expertise, technical excellence, and a passion for delivering customer-centric solutions.
Strategic advisors
With deep platform technical and implementation expertise (AWS, Twilio, GCP, NeonNow)
We move like a startup
Agile, fast, and relentlessly focused on solving problems with creativity, speed, and a bias for action.
Proven track
record
CloudWave brings a proven track record of success delivering solutions across small, large enterprises, and government sectors
Trusted Technology.
Delivered by Experts.
We work with the world’s leading contact centre platforms to deliver high-performance, scalable solutions.
Build or Buy?
We Help You Decide.
Whether you want to build a fully custom contact centre experience or adopt an off-the-shelf solution with rapid deployment, CloudWave brings clarity.
Ready to Revolutionise Your
Contact Centre?
Let’s build smarter, faster, and more human experiences—powered by intelligent automation
We've got the core contact centre functions, covered
CloudWave delivers all the essential capabilities you need to run a high-performing, customer-focused contact centre—intelligently connected and ready to scale.
Telephony
Seamless call routing, queuing, and prioritisation with support for global outbound dialling and intelligent callback options.
AI Assited
Empower your agents with real-time AI support, surface knowledge, suggest next-best actions, and analyse sentiment to drive faster
Reporting
Track performance metrics and gain insights into trends with powerful, customisable dashboards and business intelligence.
IVR & Conversational IVR
Automate routine queries and streamline call flows with intuitive menus or natural language voice assistants.
Omni-channel
Voice, Chat, Email, Social, SMS, all in one place for your agents to access and interact with customers
Integrations
Connect with your existing tools—Salesforce, HubSpot, ServiceNow, and more—to create a unified agent desktop and customer record.
Your contact centre,
Built for every stage of growth
FAQ's
How does CloudWave modernise traditional contact centres?
CloudWave replaces legacy systems with agile, cloud-native platforms powered by AWS, Twilio, and AI technologies. We enable omnichannel support, real-time analytics, and intelligent automation—delivering faster resolutions and a better customer experience.
Can CloudWave help us transition to a cloud contact centre without disrupting service?
Yes. We specialise in phased, low-risk migrations using our proven deployment methodology. Whether you're moving from on-premise systems or consolidating platforms, we ensure minimal downtime and full continuity for customers and agents.
What AI capabilities does CloudWave integrate into contact centres?
We implement AI tools such as real-time agent assist, intelligent IVRs, sentiment analysis, call summarisation, and virtual agents—powered by Amazon Q, Google Gemini, or third-party models. These tools enhance agent productivity and enable smarter customer self-service.
Is CloudWave’s contact centre solution secure and compliant?
Absolutely. Our solutions are built with end-to-end encryption, role-based access, and compliance with standards like PCI-DSS, ISO 27001, and GDPR. We also tailor configurations to meet industry-specific regulations in sectors like healthcare, government, and finance.