Google Cloud Platform
Build with generative AI, deploy apps fast, and analyze data in seconds—all with Google-grade security.
Transform Customer Experience with Google Cloud.
As a trusted Google Cloud partner, CloudWave brings deep technical expertise and industry know-how to deliver customer experience solutions that scale with your business. From secure infrastructure to AI-powered insights, we help you make the most of Google Cloud’s innovation engine to elevate contact centre performance and drive business value.
CloudWave + Google Cloud Platform: Delivering scalable, secure, and intelligent customer experience solutions that empower businesses to innovate faster, adapt confidently, and elevate every customer interaction.
Seamless end-to-end experiences with generative AI you can trust
Delight customers with personalized, human-like engagement from an end-to-end AI application that knows you, anticipates your needs, and delivers exceptional customer experience across every touchpoint.
Agent Assist AI
Conversational Insights and Quality AI use real-time data and Gemini models to surface key trends, call drivers, and compliance insights—empowering teams to enhance interactions.
Conversational Insights
Google Cloud’s Contact Center as a Service delivers secure, AI-powered, omnichannel customer interactions through a turnkey, cloud-native solution.
Contact Center as a Service
Let our experts evaluate your current customer care operations and show how conversational AI can enhance self-service, boost agent productivity, and unlock deeper insights.
Put Google AI to Work
for Your Contact Centre
Schedule your strategy session with our GCP team today
GCP Customised for your business
A custom built GCP solution — we tailor our approach to suit your project, your pace, and your priorities.
CX Consulting
Expert guidance to help you design and optimise customer experiences that drive loyalty and performance.
Full Service Projects
End-to-end project delivery—from planning to go-live—handled by experienced professionals who keep your goals on track.
Managed Hosting
Reliable, secure infrastructure management so your contact centre runs smoothly without the overhead.
Deliver exceptional self-service, agent assistance, and operational insights
Our most advanced conversational AI products and Gemini models that are grounded in your organization's resources to ensure high accuracy.
Omnichannel engagements across web, mobile, voice, email, and apps
Agent Assist provides in-the-moment coaching and next-best action guidance to customer care representatives, helping them resolve customer issues faster and with greater accuracy.
- Recommend ready-to-send responses and contextual step-by-step guidance to your service representatives
- Provide answers to customer questions from a centralized knowledge base
- Transcribe calls in real-time and automate post-interaction summaries
Improve customer and employee experiences with generative AI
Enhance every interaction with AI that delivers reliable, context-aware support—while protecting against data leaks with enterprise-grade security.
