Connecting Government to the People—Securely and Seamlessly
Secure, resilient, and citizen-centred communication platforms designed to meet the unique needs of government agencies.
Gain real-time insights into customer and agent behaviour with native AI—anticipate needs, surface trends, and unlock smarter decision-making at scale.
From identity verification to data encryption, we embed security and compliance into every layer—protecting sensitive interactions while maintaining customer trust.
Built on an open, API-first architecture, our platform delivers the agility, resilience, and scalability modern organisations need to adapt and grow with confidence.
Easily adapt your solution as your business evolves—whether expanding teams, adding channels, or launching in new regions.
Citizen experience.
measured in trust
and performance.
Empowering government agencies to deliver secure, responsive, and human-centric service at scale. From first contact to resolution, we help build public trust through every interaction.
Rapid Response Times
High-flow emergency lines activated quickly with minimal downtime
Increased Accessibility
Multi-channel, multilingual support that adapts to diverse needs
Transparency & Oversight
Easily audited and tracked citizen interactions for accountability
Secure Engagements
Robust authentication and payments protocols protect citizen data
Seamlessly delivering the
worlds best technology
As a Twilio Gold Partner and AWS Partner, CloudWave leverages best-in-class cloud communications technologies.
Complex Needs,
High Expectations
Government agencies must navigate complex regulations, increasing citizen expectations, and outdated legacy infrastructure. From secure identity verification and accessible service delivery to balancing digital automation with the human touch—public sector contact centres face distinctive challenges that demand both innovation and accountability.
Let’s Secure Citizens' Trust with Better More Personalised Customer Experieces
Schedule a consultation and discover how secure, intelligent contact centres can transform your agency.
Solutions Built for Governments
CloudWave integrates cloud-native contact centre technology with proven Government expertise to deliver a modern, secure, and personalised experience.
Personalisation at Scale
AI-driven intent detection and dynamic routing to connect customers with the right agent faster.
AI Assited
Empower your agents with real-time AI support, surface knowledge, suggest next-best actions, and analyse sentiment to drive faster
Regulatory Compliance
Built-in audit logging, secure encryption, and governance controls to meet financial standards like PCI-DSS and GDPR.
Secure Authentication & Payments
Embedded voice biometrics and PCI-compliant payment flows using Twilio Verify and Pay.
Omni-channel communications
Voice, Chat, Email, Social, SMS, all in one place for your agents to access and interact with customers
Real-Time
Analytics
Monitor performance, track sentiment, and spot compliance flags instantly through live dashboards.
Real Results. Real Customers.
Discover how we've helped businesses worldwide transform their customer experiences with powerful, personalised solutions.
Build or Buy?
We Help You Decide.
Whether you want to build a fully custom contact centre experience or adopt an off-the-shelf solution with rapid deployment, CloudWave brings clarity.
FAQ's
How does CloudWave help government agencies improve citizen experience (CX)?
CloudWave builds modern, secure contact centre solutions that streamline communication between agencies and the public. We enable omnichannel access—voice, chat, SMS, and email—while integrating automation and AI to reduce wait times, improve self-service, and ensure consistent service delivery across departments.
Is CloudWave’s platform compliant with government security and privacy standards?
Yes. CloudWave designs all government solutions to comply with strict standards such as IRAP, ISM, ISO 27001, and local data sovereignty requirements. We deploy using secure AWS environments, enforce role-based access controls, and ensure end-to-end encryption.
Can CloudWave support multilingual and accessible contact centre experiences?
Absolutely. Our AI-powered platforms can support real-time voice and text translation, screen reader compatibility, and speech-to-text services—ensuring inclusive access for all citizens, including those from culturally and linguistically diverse backgrounds or with disability requirements.
How does CloudWave enable integration with existing government systems and databases?
We specialise in building secure, API-driven integrations with core systems like CRMs, case management platforms, service portals, and national ID verification systems. Our approach allows agencies to modernise CX without overhauling legacy infrastructure.