Amazon Q - AI
The most capable generative AI–powered assistant for accelerating software development and leveraging companies' internal data
Meet Amazon Q
Amazon Q is a generative AI assistant that transforms how work gets done in your organization. With specialized capabilities for software developers, business intelligence analysts, contact center employees, supply chain analysts, and anyone building with AWS, Amazon Q helps every employee get insights on their data and accelerate their tasks.
Leveraging Amazon Q's advanced agentic capabilities, companies can streamline processes, get to decisions faster, and help employees be more productive.
What Makes Amazon Q a Game-Changer for CX and Development
From real-time agent assist to secure enterprise integration, Amazon Q combines speed, intelligence, and usability to elevate customer experience and accelerate innovation.
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Benefits of Amazon Q for CX
Transform customer experience with AI that understands your business, empowers your teams, and delivers value at every touchpoint.
Faster Access to Knowledge & Decisions
Amazon Q empowers CX teams to get instant answers about policy, product details, or customer data—reducing bottlenecks and accelerating time-to-service.
Reliable & Responsible Intelligence
Built-in permissions filtering, hallucination mitigation, and source citations provide accuracy and trust—essential in regulated and customer-facing environments.
Actionable Self-Service Automation
With Q Apps and plugin support, even non-technical teams can create automated workflows (e.g. HR requests, support templates, approvals) while keeping enterprise compliance intact.
