Reinventing Collections with Intelligent Contact Centre Technology
Faster Recovery, Lower Risk, and a Better Customer Experience —All at Scale
We design multi-channel campaigns that use AI to prioritise accounts, personalise messaging, and time outreach based on contact likelihood and behavioural data.
Enable customers to manage payment plans, check balances, or settle debt through conversational IVRs, SMS, chat, and email—reducing agent load and increasing resolution rates.
Equip human agents with real-time insights, account risk scoring, and compliant response prompts during live calls to guide sensitive negotiations and protect customer trust.
Build PCI DSS-compliant, frictionless payment solutions with support for DTMF masking, link-based capture, and integration with finance systems—all while maintaining a full audit trail.
Effective, and Data-Led Collection Strategies
In the world of collections, speed, sensitivity, and compliance matter. Traditional debt recovery approaches often rely on manual processes, disjointed data, and generic outreach—resulting in low contact rates, rising costs, and negative customer sentiment.
At CloudWave, we bring a fresh approach to collections. Using cloud-native platforms and AI-powered engagement tools, we help organisations automate and optimise the entire collections journey.
Seamless Integration
Easily connect your contact centre with CRMs, ERPs, and internal platforms to deliver consistent experiences.
Digitally-Driven Collections Solutions for the Modern Age
We follow a structured yet flexible consulting methodology built for outcomes:
Omnichannel by Design
From WhatsApp to email to voice, we meet customers where they are—using their preferred channels for maximum reach and responsiveness.
Compliance-First Architecture
We embed compliance rules across workflows, including GDPR, PCI, and regional collections regulations, using logic-based routing and AI-driven redaction.
Data-Driven Decisioning
We combine behavioural analytics, contact history, and external credit data to shape outreach strategies, escalation triggers, and messaging tone.
Rapid Deployment, Measurable Results
With prebuilt components in AWS, Google Cloud, and Twilio Flex, we enable fast deployment of collections workflows.
Seamless collection workflow powered by aI and CloudWave
Schedule a consultation and discover how secure, intelligent contact centres can transform your business.
Tech Stack: Built for Smart, Scalable, and Secure Support
Integrating AI, Automation, and Cloud Platforms to Drive Revenue-Focused CX
Hear it from our customers
Discover how we've helped global clients change the way they do business.
Build or Buy?
We Help You Decide.
Whether you want to build a fully custom contact centre experience or adopt an off-the-shelf solution with rapid deployment, CloudWave brings you clarity.
FAQ's
Can CloudWave solutions reduce the cost of collections operations?
Yes. By automating outreach and empowering customers to self-serve, we reduce manual overhead, increase resolution rates, and lower cost-to-collect.
Is it possible to stay fully compliant while using AI in collections?
Absolutely. Our workflows are designed with compliance in mind—using AI to assist, not replace, human decision-making, and including features like consent tracking, data masking, and redaction.
How quickly can CloudWave implement a collections solution?
Our prebuilt templates and cloud-native integrations allow us to go live in weeks, not months. We tailor deployment speed to your operational and regulatory readiness.