Who we are
About us
Discover who we are, and how we’re shaping the future of CX
Our Team
A team of experts, innovators, and CX obsessives
News and Insight
Stay ahead with fresh insights, trends, and thought leadership from CloudWave
Our Approach
How we deliver clarity, confidence, and results
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What we do
Our Capabilities
Cloud Contact Centre
Design, build, and optimise cloud-native contact centres.
Secure Payments
Enable PCI-compliant, seamless payment experiences.
AI Solutions
Deploy human-centred AI enhancing personalisation, & agent support.
Amazon Q
The future of Contact Centre
Itelligence and agent support
Data & Analytics
Unlock real-time and historical insights to drive smarter CX decisions.
Security & Authentication
Protect every interaction with robust, enterprise-grade security.
Our Services
Consulting and Design
Expert-led strategy and solution design tailored to your unique business needs.
Delivery and Integration
Expert-led strategy and solution design tailored to your unique business needs
Management and Support
End-to-end operational support to keep your systems running smoothly
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Who we help
Industry
Financial Services
Elevating customer trust with secure, compliant, and seamless digital experiences.
Government
Empowering public sector agencies with scalable, citizen-first contact centre solutions.
Retail
Creating connected, personalised journeys that drive loyalty and increase conversion.
Service Verticals
Sales
Accelerate conversions with smarter, data-driven outreach and real-time engagement.
Service
Delight customers with fast, consistent, and empathetic support across every channel..
Collections
Improve recovery rates through personalised, compliant, and respectful communication strategies.
Customer Stories
Learn how our solutions help
our customers grow and deliver better customer experiences.
Learn how the NSW Government used CloudWave to deliver during COVID
Partners
Scalable, secure cloud infrastructure powering smarter CX solutions.
Flexible technology to deliver seamless, omnichannel CX at scale.
AI-first customer engagement tools built for performance and speed.
Rapid-deploy CX platform bringing AI, analytics, and automation together.
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Clients
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Home
Who we are
About
Discover who we are and how we're shaping the future of CX
Team
A team of CX innovators and experts
News & Insights
All the latest from CloudWave and the industry
What we do
Cloud Contact Centre Solutions
AI Solutions
Data & Analytics
Who we help
Financial Services
Government
Retail
Get in touch
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News & Insights
Read more from the team at CloudWave
Insights
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Updates
Insights
Real-Time Agent Assist: Empowering Human Reps with AI-Driven Insights
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Insights
Hyper-Personalised CX at Scale: Using AI to Know Your Customers Better
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Insights
Beyond Chatbots: Building Intelligent Virtual Agents That Actually Work
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Insights
Unlocking the Full Potential of Twilio: Why the Right Partner Makes All the Difference
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Insights
Human-in-the-Loop: Striking the Perfect Balance Between AI and Authenticity
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Insights
The Little Engine That Could - The CloudWave Journey
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