Managing Director - USA
Robert has 30+ years of business experience, with the last 25 years in contact centers. He has worked in all areas of contact centers, including Call Center Management (for Customer Service, Collections and Telemarketing), creating Communications Technology (CCaaS, UCaaS, Predictive Dialers), Data Analytics, Compliance (TCPA, FDCPA, HIPAA, PCI, and others), and Cybersecurity.
Robert’s approach of Incremental Real-time Solutioning allows him to immediately understand the needs of a customer and collaborate on tactical and strategic solutions to create immediate improvements while always working towards the long term goals agreed upon. Using his deep experience, he can work with key stakeholders to formulate and execute plans, or act as the customer stakeholder when appropriate.
Robert’s experience covers many business and geographic areas. Key industry verticals include Telecommunications, Energy, Healthcare / Life Sciences, Consumer Sales / Service, and many others. He has implemented and/or operated contact centers on 6 continents, working with customers with local, national, and global scopes.