I am passionate about all things cloud – the speed we can deliver solutions, the agility it provides. When done right in the contact centre space, teams can focus on the thing that matters most – the customer experience.

I’ve spent my career in the Contact Centre technology space – and more recently in the AWS and Twilio ecosystems. The platforms have grown over time and matured to be able to offer organisations of any size world leading technology to support their customer service aspirations. CloudWave takes these amazing technologies and makes them even easier and faster to consume.

Working at CloudWave, I develop technology strategies, build designs, work on customer projects and help build our own SaaS solutions.