Pay as you go
Easy to use omnichannel cloud contact centre
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.
Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations.
The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.
There are no up-front payments or long-term commitments and no infrastructure to manage with Amazon Connect; customers pay by the minute for Amazon Connect usage plus any associated telephony services.
Amazon Connect comes with pre-built integrations to popular Customer Relationship Management (CRM) systems. There is also an API that can be used to build custom integrations. You can use Amazon Connect with Workforce Management (WFM) suites for agent performance tracking, staffing forecasting and management.
Amazon Connect runs on Amazon Web Services proven infrastructure operating 55 Availability Zones within 18 geographic regions around the world. This makes Amazon Connect more highly available, fault tolerant and scalable than would be possible if a contact center solution was run from a single data center.
Scalable and Elastic
There is no infrastructure to deploy or manage, so you can scale your Amazon Connect contact center up or down, onboarding up to tens of thousands of agents in response to business cycles and paying only for the time callers are interacting with Amazon Connect plus any associated telephony charges
You can use AWS AI services with Amazon Connect to help your organization operate more efficiently and improve the customer experience. Integrate Amazon Lex intelligent conversational bots into contact flows to turn automated interactions into natural conversations.