CloudWave has appointed Scott Brown to its Board of Directors. Scott is currently serving as the Chief Operating Officer of Meaning.Team, and brings a wealth of experience in the CX industry and a proven track record of driving successful go-to-market strategies.
In his current role at Meaning.Team, Scott oversees the Go-To-Market strategy for Meaning's generative AI capabilities, focusing on enhancing conversational fluency. Prior to this, he served as the Global Head of Sales and Go-To-Market for Zoom's Customer Experience portfolio.
Scott's career includes impactful roles such as the Senior Vice President and Head of Cisco's Worldwide Collaboration Sales and Go-To-Market teams and also played a crucial role in building and growing Amazon Web Services (AWS) Productivity Applications portfolio, including Amazon Chime and Amazon Connect.
"Scott is a recognised pillar in the global contact centre industry. His contribution to CloudWave will be both strategic and tactical, and he will be a hugely positive force, enhancing both our short-term success and long-term growth." Said Mike Powrie, CEO of CloudWave.
Scott Brown is equally excited about joining CloudWave, stating,
"With a heightened focus on the criticality of providing personalised, prescriptive, and proactive customer experiences, there is no company better positioned to lead this charge than CloudWave. Their depth and breadth of rich customer experiences across a wide variety of industries, coupled with their innovative CX software solutions, uniquely position CloudWave as THE global Go-To partner to lead the reinvention of CX."