SMART VOICE IVR
What is Concierge?
Designed to enrich the initial customer interactions during IVR sessions to add value to both customers and organisations.
Utilising artificial intelligence Concierge can automate conversations, facilitate accurate call routing, deliver targeting marketing and perform real-time analytics on call intent.
Overall concierge provides a toolkit of powerful features to improve the efficiency of your call centre.
Increased self service uptake
Decrease call centre costs
Increased agent productivity
Everything you need
Concierge gives your business the opportunity to deploy the latest AI technology at a cost-effective price point, for the first time allowing your business to access this technology.
Capture caller intent for insights and actioning
Targeted deflect to self-serve, and other non-voice channels
Dynamic and intuitive contact centre manager interface
Advance your call centre
offering automated self-service to bring efficiency and customer experience to the next level
Advanced Speech Recognition
Ongoing Supervised Learning
Intelligent Call Routing
Contact Centre Agent View
Automated KYC Verification
Concierge is both feature-rich and easy to implement through its intuitive admin console for easy maintenance and adaption of call flows.
How it works
Concierge works as a smart service running prior to agent interaction, to quickly deliver customers to their intended call destination.