We build modern cloud contact centre solutions people love to use

As independent consultants, we'll help you make the best technology choices to meet the communication needs of your business.

Experts in CX

CloudWave was founded in 2013 out of a desire to provide customers with a better contact centre experience on emerging new public cloud technology.
CloudWave is both an advanced tier AWS solution partner, and the APAC region's only Twilio Gold Partner.

CloudWave has 30 dedicated Amazon Connect, Twilio and Cloud Contact Centre engineering staff made up of some of the best and brightest developers within the industry.

All of this combined makes CloudWave the perfect partner for your next CX project.

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CloudWave Difference

With our experience in the cloud communication space, we've spent building a unique business that can offer your business, objective insight into all the solutions available in today's market.

The team at CloudWave have years of experience delivering world-class projects to businesses big and small.

APAC based engineering team

24/7 Hyper care project support

Local currency payment terms

Meet the team

Our Values

At the heart of our organisation are our C-ROAR values that guide us in shaping our actions, driving innovation, and ensuring exceptional service.

Collaboration

Teamwork makes the dream work

Respect

We have the highest regard for each other

Ownership

We are accountable

Accuracy

We are focused & meticulous

Referenceability

We give our best always

The power of big tech in your hands

Buy. Build. Hybrid

Our expert team are fully equipped to assist you in understanding the current CX technologies.

Our Hybrid procurement model offers the best of both buy and build models to deliver the features you need at a price point you can afford.

Cloudwave offers a suite of products that can be used to connect technology providers and interface with your existing business systems, all whilst delivering your teams and customers a experience they love to use.

Cloud contact centre package built on top of Amazon Connect, offering a broad range of features with the ability to connect existing systems and customise them to your specific needs.

Utilising artificial intelligence Concierge can automate conversations, facilitate accurate call routing, deliver targeting marketing and perform real-time analytics on call intent.

Conversations is an AI enterprise-grade digital employee that provides sales and customer service support for companies that deal with large volumes of enquiries.

Bulk SMS sending platform packed with a powerful feature set to allow you to connect and engage with your customers in ways never possible before.

As an AWS Advance Tier Services Partner, we have full control over delivering projects right across the AWS product suite.

With our AU based Twilio engineering team and access to the newest Twilio products via our Gold Partnership, we are perfectly placed to deliver on all your Twilio-based needs.

Powerful Partners

We are proud of the solutions we build for our customers, to do that we need trusted technology partners who provide high-quality service.

We work hand in hand with the world's biggest technology providers, and make sure we're at the forefront of delivering the best they have to offer straight to your business.

Having delivered hundreds of successful projects across the AWS and Twilio platforms our teams know what it takes to deliver a first-class solution.

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