What is CONVERSATIONS?
CONVERSATIONS is an AI enterprise-grade digital employee that provides sales and customer service support for companies that deal with large volumes of enquiries.
Built to scale, the CONVERSATIONS platform's flexible integration systems allow your business to adapt as technology evolves. Use machine learning and NLU to manage great conversation design, analytics and AI as part of your ongoing customer service toolset.
Drive more upsells with Conversations
Cost to serve per customer
Reduction in customer service costs
Support at scale
Satisfied customers want 24/7 availability, accurate information and quick resolutions. CONVERSATIONS delivers this in a natural conversational manner, personalised 1:1 fashion and at scale.
Built for enterprises and businesses who need customised service options to handle those next-level enquiries, CONVERSATIONS digital employee added to your team combines automated and human engagement to achieve the best business outcomes:
Use AI to automate up to 80% of all engagements
Lower cost to serve to as little as 47 cents and control costs through self-service options and automation
Bridge the gap between conversational AI and human interactions
Deliver outstanding service and support at scale
Next level CX
Have the right conversation at the right time to improve customer and agent experiences, reduce costs and increase revenue.
Generate ROI, increase CSAT & average basket size with CONVERSATIONS customer interactions
Deliver compliant, automated customer service for Financial Services with CONVERSATIONS compliant tech
Build incredible customer rapport and trust with CONVERSATIONS natural language interactions
Streamline call centre support with CONVERSATIONS
Full service conversation engine
The CONVERSATIONS platform provides complete control and management of the system, reducing risk and delivering you peace of mind.