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A contact centre you
thought you couldn't afford!

A world class contact centre with zero upfront costs, delivered in days and a launchpad into the future with access to the entire AWS ecosystem.

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We make Contact Centres easy

We understand how hard it is to choose a contact centre solution in a crowded marketplace. That’s why we have built SMB packages that provide a ‘best of all worlds’ solution to the SMB market. 

 

Our SMB bundles allow smaller businesses to utilise enterprise grade technology at an affordable price.

Fixed price packages

Lightning fast implementation

No upfront costs

Software support included

 
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We've combined leading contact centre technology so you don't have to!

Using our experience we've hand picked the best contact centre features and packaged them into one simple, easy to understand product that covers all your needs

Combined Power

We've taken the best features from three of the leading cloud based contact centre technologies and packaged them together to give you a comprehensive offering to cover all of your business needs.

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Single pane of glass contact centre application uniting
multiple systems and processes

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Underlying contact centre technology providing access
to the AWS ecosystem

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Workforce optimisation application providing visibility
and control

Let us show you a contact centre to take your business forward 

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Everything you need

We know what’s needed to deliver a highly functional contact centre so we’ve combined key features from the AWS and Neon platform and made them available in pre-configured SMB packages.

  • Call distribution

  • Chat Channels

  • IVR system

  • Flow management

  • Skills based routing

  • Agent presence

  • Auto attendant

  • Dashboards

  • Call reason codes

  • Address book

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A couple at a business meeting
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Don't get boxed in

We've built a set of out of the box features to get you started that cover a wide range of core functionalities.  

The technology stack we offer allows infinite customisation and integration to future proof your business systems.

  • Scale users up or down on demand 

  • Build custom integrations with existing business systems when required.

  • Access leading AWS technologies like, AI, ML, Sentiment analysis etc 

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Simple pricing. No surprises.

NEON + Connect

CCAAS Package

$80

from

AUD ex GST

Per agent per month

NEON + Connect + Nimbus

CCAAS Package

$160

from

AUD ex GST

Per agent per month

* Telco charges based on volume of calls / minutes and an additional cost. For AWS published rates per
minute see here https://aws.amazon.com/connect/pricing/.