Self Service Innovation

Self Service Innovation
Self Service Innovation2018-08-13T00:43:38+00:00

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At CloudWave innovation is part of our DNA.  From developing the right blend of technology through to designing workflows that match and adapt to your unique customer requirements.  The below is a brief overview focussed on our self-service innovation offering.
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Explore the two page overview below and get in touch for more guidance or to request a demo.
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CloudWave is holding a workshop to help customers overcome the 5 Challenges that inhibit adoption of world class cloud contact centre solutions.

Register your interest in attending our workshop in August 2018 where we will showcase solutions to some of the toughest challenges. In this workshop we will walk you through real-world scenarios and the technology, services and modern best practices that not only overcame the challenges but also the tangible results that were achieved in surprisingly short time-frames.
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Serenova’s CxExchange is designed to enable exceptional customer experiences anytime, anywhere – which includes a flexible, high-quality multi-channel experience for external customers and efficient, integrated, user-friendly internal experiences for agents, IT and stakeholders.

According to Gartner, providing good call quality while reducing telco costs is a key strength. Serenova’s acclaimed ease of deployment lets clients quickly transition from traditional contact centres to the cloud. With its own platform supported on AWS, service is truly scalable, reliable and secure. Innovation updates and bursts in call volume are managed effortlessly.

Flow Designer is a central, user-friendly visual process builder that helps create sophisticated interaction flows without complex programming. Based on individualised criteria and intelligence, businesses can easily define and establish their optimal customer journey and agent experience.

Seamless CRM integration maximises the ability to skillfully focus on customer interactions and leverage contact centre intelligence. Salesforce uses Serenova in its own business, which is a terrific indication of how well the products work together.

Custom reporting and analytics put actionable insights at fingertips. By linking real-time and historical data to applications, clients have enhanced abilities to measure performance, identify and capture opportunities.

To learn more about how Serenova and CloudWave can help you deliver a great customer experience and achieve operational excellence, contact us via the form below.
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