Speech analytics

Speech analytics
Speech analytics2017-02-25T13:55:30+10:00

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Only 1% of calls are listened to in a random quality assurance evaluation process…what insight can you gain from the other 99%?

Each and every customer interaction is significant, with regards to both what they say and what your agents say to them. Between them, these exchanges will provide valuable insight into a number of key areas – but the degree of insight you get is going to be limited if you’re only looking at 1%. Wouldn’t it be great if all of this could be monitored, and you could be gaining insight 100% of the time? You can probably see where we’re going with this…

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Utilise our solution to monitor calls made in a wide range of languages, have every discussion automatically analysed – focusing on what you think is important – and gain hugely valuable insights that’ll allow you to really take things to the next level. Resolve any issues that arise quickly and easily, and continually develop your service in a way that impresses your customers no end.
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