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The Covid-19 pandemic is accelerating disruptive trends in the public sector
Engagement
Using Twilio technologies and CloudWaves extensive experience we help governments deliver highly effective communication systems.
IT Modernisation
Replacing and upgrading aging, on premise technology to reduce risk of downtime and providing future proof solutions.
Privacy Concerns
Growing privacy concerns over information collection and control of private data
Turn the disruption into opportunities
Using the full suite of Twilio technology CloudWave can facilitate you in building secure bespoke systems that allow you to efficiently and effectively disseminate targeted communications to large audiences
Engagement
Twilio technology allows you to reach customers in ways not possible before. Using a mixture of SMS, email and outbound calling you can create target campaigns to reach the audience you need.
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Promote opportunities for feedback across channels
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Educate communities on available programs and lower barriers to entry
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Provide timely and self-service information with automation
Modernisation
Twilios cloud technology is a future-proofed tech stack allowing you to systematically build features and functions as your business or services requires. Safe in the knowledge the technology will support you in the long term
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Scale up or down on demand
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Launch programs quickly and make changes as needs evolve
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Enable remote work, and virtual learning
Build Trust
Twillios range of products allows you to build deeper relationships with your clients and customers. Offering a better more personalised service to enhance the trust and relationship between both parties
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Use accessible and preferred channels
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Provide service and engagement through communication, not apps
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Enable identity verification and text to call options
Innovative government agencies and their non-profit partners rely on us to deliver
Alerts
Reminders
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Traffic Alerts
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Election information
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Census Participation
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Public health annoucements
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Medical Appointments
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Licencing test scheduling
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Payment reminders
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Booking conformations
Conversations
Self-service
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Request feedback on budgets
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Enable interactions across public officals
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Chatbot assitants
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Program application support
How our clients are benefitting today
See how we have built solutions that have driven efficiencies to large Australian based businesses
Service NSW achieves 30% ROI year on year with CloudWave’s Elastic SIP trunking solution.
CloudWave provides Elastic SIP trunking services for Service NSW to the Genesys Cloud platform and carries approximately 12 million minutes per month.
CloudWave helped Fortescue Metals improve audio quality across all sites and reduced telco charges by 50%
Underpinned by the Twilio supernetwork and elastic SIP services, CloudWave tailored a service for Fortescue Metals Group (FMGL) approached CloudWave with the following challenges:
Start with alerts to drive awareness, progress to conversations and feedback
Alerts
Over SMS, Voice and e-mail - Keep residents informed of public service announcements and program updates
Reminders
Through SMS-based scheduling and reminders - Reduce no-shows and improve program participation
Self-Service
Through chatbots and interactive voice response – Program applicants answer common questions and fill out required forms
Conversations
Through SMS and webchat with automated workflows – Easily escalate unique questions to staff
Using Twilio's full stack of products and CloudWaves year s of experience in delivering world-class customer experience solutions we can partner with you to deliver systems that enhance customer satisfaction and deliver rapid ROI.
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Why Choose CloudWave and Twilio?
Twilio is a global organisation providing SIP as a Service to hundreds of customers of all sizes globally.
CloudWave is the only Gold Twilio partner in APAC. Not only do we offer the best pricing, but with 10 certified local engineers, we also offer the best support.