Google Cloud – Contact Center AI

Build a modern, intuitive customer care experience with Google artificial intelligence.

Google Cloud – Contact Center AI
Google Cloud – Contact Center AI2018-12-14T15:02:48+10:00

Contact Center AI

Designed to work with existing contact center technology, Contact Center AI makes it easy to train an AI model to interact with customers and provide insightful direction for agents. The result? A more personalized, intuitive customer care experience from the first “Hello.” Build powerful Virtual Agents that automate customer conversation with Dialogflow. Instead of a lengthy phone tree, the Virtual Agent uses open-ended questions to quickly assess a customer’s history, sourcing the best answers and cutting wait times for customers. Bring the best of Google AI to every call. Improve customer service experience in your contact center through call automation, AI-powered assistance to human agents, and powerful analytics for business analysts and managers. Contact Center AI is easy to set up, reduces wait times, and provides better insights into your customers. Plus, it’s designed to integrate with partner technology you’re already working with, so you can grow your AI capabilities and strengthen your partner relationships.

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Google Cloud | Contact Centre AI
  • Intuitive call automation through Virtual Agent

  • Smarter agent tools and at-the-ready resources

  • Faster insights into your customer data

  • Designed to integrate with partner technology you’re already working with

  • Enterprise knowledge base integration

  • Live agent assistance

Features