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A powerful contact centre solution delivered in a flash

We have taken the best and most important contact centre features and packaged them into a cost-effective, fast-to-implement, contact centre solution, powered by twilio.

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What is FLEX NOW ?

FLEX NOW is an entry-level cloud contact centre, built upon Twilio technology.


FLEX NOW offers all the core features you'll need to make your move into the cloud contact centre world.  Combining lightning-fast deployment and affordable licencing costs.

Core features out of the box

Lightning-fast deployment

Per agent pricing

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Complete Functionality

Using our understanding of the contact centre space, we've bundled everything you'll need in a contact centre to get started. Giving you a super-fast entry point to cloud contact centres.

- Designed for centralised or multi-location

- The solution allows for business specific customisation 

- Aimed at contact centres with 5 to 100 people

Essential features delivered on day one

Call routing, Chat & telephony

Call routing, Chat & telephony functionality: Up to five dialable numbers all of which will be treated by a common 
voice contact flow and one common chat contact flow.

Basic IVR, call flows & queues

Easy installation; up to five queues defined by you; Easily adjustable IVR text.


Supports Microsoft Azure Active Directory and a select range of SAML 2.0.


Basic recording operations for all inbound and outbound calls to your call centre.

After Call

 Collect and monitor customer satisfaction scores following calls into your contact centre.


With up to 3 queues with separate voicemail destinations.

Working from Home
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The quickest route to the cloud

With our comprehensive out-of-the-box feature set we will have you up and running on FLEX NOW quickly and efficiently.

Bolt-on products to extend features

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Enabling better conversations, make every word count

Optimising contact centres with the AI-powered natural language IVR solution. 

- Identify Callers

- Automatically deflect and route calls

- Transcription Services

Save your customer support teams for high value contact

Conversational AI helping you build immersive, scalable, automated customer interactions.

- Scale support fast via chat channels

- Automate promotion, up-sell and cross sell activities

- Rapid Deployment

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Leading Technology

FLEX NOW is powered by Twilio technology to give you access to some of the cutting-edge technology

Twilio powers personalized interactions and trusted global communications to connect you with customers.

As a Gold consulting partner we are skilled in delivering projects based on the Twilio eco-system.  

Want to know how FLEX NOW can help optimise your business?

Get in touch with us today and one of the expert team will be in touch.

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