CLOUD CONTACT CENTRE
What is FLEX NOW ?
FLEX NOW is an entry-level cloud contact centre, built upon Twilio technology.
FLEX NOW offers all the core features you'll need to make your move into the cloud contact centre world. Combining lightning-fast deployment and affordable licencing costs.
Core features out of the box
Per agent pricing
Using our understanding of the contact centre space, we've bundled everything you'll need in a contact centre to get started. Giving you a super-fast entry point to cloud contact centres.
- Designed for centralised or multi-location
- The solution allows for business specific customisation
- Aimed at contact centres with 5 to 100 people
Essential features delivered on day one
Call routing, Chat & telephony
Call routing, Chat & telephony functionality: Up to five dialable numbers all of which will be treated by a common
voice contact flow and one common chat contact flow.
Basic IVR, call flows & queues
Easy installation; up to five queues defined by you; Easily adjustable IVR text.
Supports Microsoft Azure Active Directory and a select range of SAML 2.0.
Basic recording operations for all inbound and outbound calls to your call centre.
Collect and monitor customer satisfaction scores following calls into your contact centre.
With up to 3 queues with separate voicemail destinations.
The quickest route to the cloud
With our comprehensive out-of-the-box feature set we will have you up and running on FLEX NOW quickly and efficiently.
Bolt-on products to extend features
Enabling better conversations, make every word count
Optimising contact centres with the AI-powered natural language IVR solution.
- Identify Callers
- Automatically deflect and route calls
- Transcription Services
Save your customer support teams for high value contact
Conversational AI helping you build immersive, scalable, automated customer interactions.
- Scale support fast via chat channels
- Automate promotion, up-sell and cross sell activities
- Rapid Deployment
FLEX NOW is powered by Twilio technology to give you access to some of the cutting-edge technology
Twilio powers personalized interactions and trusted global communications to connect you with customers.
As a Gold consulting partner we are skilled in delivering projects based on the Twilio eco-system.