Smarter agent tools
Live agent assistance
Easy to use contact centre AI
Designed to work with existing contact center technology, Contact Center AI makes it easy to train an AI model to interact with customers and provide insightful direction for agents.
The result? A more personalized, intuitive customer care experience from the first “Hello.” Build powerful Virtual Agents that automate customer conversation with Dialogflow. Instead of a lengthy phone tree, the Virtual Agent uses open-ended questions to quickly assess a customer’s history, sourcing the best answers and cutting wait times for customers.
Bring the best of Google AI to every call. Improve customer service experience in your contact center through call automation, AI-powered assistance to human agents, and powerful analytics for business analysts and managers.
On any platform
Build Actions, Skills, bots, and apps for the Google Assistant, Alexa, Cortana, Facebook Messenger and other platforms your users are on
Around the world
Broaden your reach globally with 20+ supported languages including Spanish, French, and Japanese.
Whether your users are on-the-go or at home, engage with them through wearables, phones, cars, speakers and other smart devices.
Dialogflow forms part of a broader google suite of products, integrating seamlessly with other elements in the google cloud platform.