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Customer Experiences to make them smile.

Cloudwave help you build World Class customer experiences that engage, delight and impress your customers 

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As Australia's leading contact centre and customer experience consultants we are uniquely positioned to be able to asses, build, deploy and service all of your contact centre requirements.

We are Gold partners with the best technology providers available in the sector, which allows us to leverage multiple product solutions to deliver you the perfect solution meeting your business requirements.

Partnered with the worlds best technology

We are Cloudwave

Mike Powrie our CEO and Founder gives a small introduction to Cloudwave and the ways in which we support your business to find the right technology and build the right system that enhances your existing business process.

Independent Technology Consultants

Australian based development teams

Over 1500 CX projects delivered successfully

Let us show you what the future looks like

Get in contact with us today and let us show you the technologies that can help you save money and delight your customers.

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Powerful Solutions. Seamless Integration

Using the experience and knowledge we have in the Cloudwave, we use our experience in many different industry sectors to be able to intelligently scope your project and provide impartial advice on the best tech stack and provider for you short and long term business needs.

Twillio Flex

Twilio Flex is a programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Twilio's customer engagement platform powers over a half million agents today and it's helping businesses deploy tailored cloud contact centers.

CloudWave Neon

Cloudwave Neon is a complete contact centre solution built to harness the true power of Amazon Connect and the complete Cognitive CX portfolio.

Cloudwave Neon seamlessly combines the cutting edge technology elements from Amazon Connect and user focused interface.

Amazon Connect

The Amazon Connect platform has a vast modular feature set allowing your business to tailor solutions to meet your exact needs. As an Amazon Connect integration partner Cloudwave can help you plan, build and execute your chosen strategy on the platform. 

Let us show you the future of contact centre technology.

Features to keep you ahead of the competition

Our comprehensive feature sets allow you to stay ahead of the competition in your availability to deliver world class contact centre functionality at a cost effective price. 

Voice Channels

Web Chat

Channels

Cloud Contact Centre

Analytics

Portal

User Presence

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Integrate with the world's best

Cloudwave suite of integrations allows you to integrate with some of the worlds best CRM systems, improving your business process and customer experience.

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Save money and wow your customers with Cloudwave