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We build modern cloud contact centre solutions people love to use
As independent consultants, we'll help you make the best technology choices to meet the communication needs of your business.
Experts in CX
CloudWave was founded in 2013 out of a desire to provide customers with a better contact centre experience on emerging new public cloud technology.
CloudWave is both an advanced tier AWS solution partner, and the APAC region's only Twilio Gold Partner.
CloudWave has 30 dedicated Amazon Connect, Twilio and Cloud Contact Centre engineering staff made up of some of the best and brightest developers within the industry.
All of this combined makes CloudWave the perfect partner for your next CX project.
Our Locations
We're expanding globally to meet the demand of
our global customer base
Sydney, Australia
Shop 2, 333 Pacific Hwy, North Sydney, 2060
Office
Melbourne, Australia
805/220 Collins St, Melbourne VIC 3000
Office
Brisbane, Australia
9/204 Alice Street Brisbane QLD 4000
Office
Adelaide, Australia
3/55 Gawler Place Adelaide SA, 5000
Office
Perth Australia
202/37 Barrack Street, Perth WA 6000
Headquarters - NZ
Auckland, New Zealand
17B Farnham Street, Parnell, Auckland, 1052, NZ
Headquarters - USA
Florida, USA
7901 4th St N STE 5779, St. Petersburg, FL 33702,
CloudWave Difference
With our experience in the cloud communication space, we've spent building a unique business that can offer your business, objective insight into all the solutions available in today's market.
The team at CloudWave have years of experience delivering world-class projects to businesses big and small.
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APAC based engineering team
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24/7 Hyper care project support
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Local currency payment terms
Our Values
At the heart of our organisation are our C-ROAR values that guide us in shaping our actions, driving innovation, and ensuring exceptional service.
Collaboration
Teamwork makes the dream work
Respect
We have the highest regard for each other
Ownership
We are accountable
Accuracy
We are focused & meticulous
Referenceability
We give our best always
The power of big tech in your hands
Buy. Build. Hybrid
Our expert team are fully equipped to assist you in understanding the current CX technologies.
Our Hybrid procurement model offers the best of both buy and build models to deliver the features you need at a price point you can afford.
Cloudwave offers a suite of products that can be used to connect technology providers and interface with your existing business systems, all whilst delivering your teams and customers a experience they love to use.
Cloud contact centre package built on top of Amazon Connect, offering a broad range of features with the ability to connect existing systems and customise them to your specific needs.
Utilising artificial intelligence Concierge can automate conversations, facilitate accurate call routing, deliver targeting marketing and perform real-time analytics on call intent.
Conversations is an AI enterprise-grade digital employee that provides sales and customer service support for companies that deal with large volumes of enquiries.
Bulk SMS sending platform packed with a powerful feature set to allow you to connect and engage with your customers in ways never possible before.
As an AWS Advance Tier Services Partner, we have full control over delivering projects right across the AWS product suite.
With our AU based Twilio engineering team and access to the newest Twilio products via our Gold Partnership, we are perfectly placed to deliver on all your Twilio-based needs.
Powerful Partners
We are proud of the solutions we build for our customers, to do that we need trusted technology partners who provide high-quality service.
We work hand in hand with the world's biggest technology providers, and make sure we're at the forefront of delivering the best they have to offer straight to your business.
Having delivered hundreds of successful projects across the AWS and Twilio platforms our teams know what it takes to deliver a first-class solution.
Start your cloud journey today
Get in touch with CloudWave today and we'll show you the future of cloud communications technology.